1. Order Processing Time

Orders are typically processed and shipped within 1–2 business days, depending on the volume of orders received.

Please note that all shipping carriers are generally closed on weekends. Orders placed during the weekend will normally be processed and shipped on Monday or Tuesday, depending on order volume.

During holidays, promotional periods, or unusually busy periods, processing times may take longer than usual.

2. Shipping Locations

Lowkeydis currently ships only to the locations where our products may legally be sold and delivered. Shipping availability depends on applicable federal, state, provincial, and local laws.

Certain products may be restricted in specific locations. Orders containing products that cannot legally be shipped to the destination may be cancelled.

3. Shipping Timeframes

Once your order has been dispatched and accepted by the shipping carrier, delivery times will depend on the destination and the carrier’s service.

Delivery estimates may be affected by:

• Public holidays and peak shipping periods

• Severe weather conditions

• Carrier delays or operational disruptions

• Incorrect or incomplete shipping information

• Other circumstances outside our control

Please understand that delivery estimates are not guaranteed.

4. Tracking Information

Once your shipping label has been created, you will receive tracking information.

Please note that tracking information may not update immediately. In some cases, the carrier may take until the end of the day or the following business day to scan and update your package in its tracking system.

If you have received tracking information from us, your order is generally being prepared for carrier collection or dispatch.

5. Discreet Packaging

We understand the importance of customer privacy. Orders are generally shipped in plain, discreet packaging without unnecessary product-related branding or promotional details on the outside.

Depending on the size and nature of the order, we may use a padded envelope or a protective shipping box.

6. Shipping Address Changes

Customers are responsible for providing accurate and complete shipping information at checkout.

If you need to change your shipping address or make any changes to your order, please contact our support team within one hour of placing your order.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has been fulfilled or handed over to the shipping carrier, we may not be able to make changes.

7. Shipping Delays

We are currently experiencing occasional shipping delays due to adverse weather conditions and other carrier-related circumstances.

While we do our best to process and dispatch orders promptly, Lowkeydis cannot guarantee carrier delivery schedules or control delays after a package has been handed over to the shipping carrier.

We appreciate your patience and understanding.

8. Adult Signature and Age Verification

Where required by applicable law, orders containing age-restricted products may require adult-signature confirmation upon delivery.

The recipient may be required to present valid government-issued photo identification to verify that they meet the legal minimum purchasing age.

Delivery and signature requirements vary depending on the destination and applicable regulations. Orders that cannot legally be delivered or accepted may be returned or cancelled in accordance with applicable law and our Refund & Return Policy.

9. Returned or Undeliverable Packages

If a package cannot be delivered because no eligible recipient is available, the shipping address is incorrect, or the carrier is unable to complete delivery, the package may be returned to us.

Any refund, reshipment, restocking fee, or shipping-cost deduction will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

10. Customer Support

We are a small business, and we genuinely appreciate every customer who chooses to shop with us. Our team works hard to pack orders carefully and dispatch them as quickly as possible.

If you have any questions, concerns, or issues regarding your shipment, please contact our customer support team through our website’s contact page or the official support channel listed on our website.

Thank you for your patience and for supporting Lowkeydis.