Terms & Conditions

Last Updated: November 7, 2026

Welcome to Lowkeydis. These Terms & Conditions govern your use of our website, your purchases, and your relationship with Lowkeydis. By accessing our website, creating an account, or placing an order, you acknowledge that you have read and agreed to these terms.

Please read the following information carefully before using our website or purchasing any products.

1. TERM AGREEMENT & CUSTOMER CONDITIONS

All customers are responsible for reviewing product descriptions, policies, and purchase conditions before completing an order.

First-Time Customers

All sales are generally considered final for first-time customers, subject to applicable consumer protection laws and any rights that cannot legally be excluded.

Long-Term Customers

Long-term customers may be eligible for store credit when a product-related issue is reported and sufficient supporting evidence is provided.

Customers must provide proof of purchase.
Supporting photographs or videos may be requested.
All claims will be reviewed by our customer support team.
Store credit is not guaranteed and is subject to verification and applicable consumer protection requirements.

Product Testing & Defects

Due to the nature of certain products, we may not be able to physically test every item before shipment. Therefore, we cannot independently verify every reported product defect.

Customers experiencing an issue should contact our support team with their order number and supporting evidence.

Nothing in this section limits any mandatory warranty or consumer rights under applicable law.

Agreement to Our Policies

By purchasing from Lowkeydis and checking the Terms & Conditions acceptance box during checkout, you acknowledge that you have reviewed and agreed to our applicable website policies, including:

Terms & Conditions
Refund & Return Policy
Shipping Policy
Privacy Policy
Membership Cancellation & Perks Policy
FDA Disclaimer & Age Verification Policy
Other applicable website policies

2. WEBSITE TERMS OF USE

Please read these Terms & Conditions carefully before accessing or using the Lowkeydis website.

All users agree that access to and use of this website are subject to these terms and applicable laws.

If you do not agree with these Terms & Conditions, please discontinue using our website.

Lowkeydis reserves the right to modify, update, or discontinue any part of its website or services where permitted by law.

3. COPYRIGHT & INTELLECTUAL PROPERTY

All content available on the Lowkeydis website is protected by applicable copyright and intellectual property laws.

This includes, but is not limited to:

Website text and written content.
Graphics, images, and photographs.
Logos and brand elements.
Website layouts and designs.
Product descriptions and other original materials.
Software, code, and website functionality.

All original content is owned by or licensed to Lowkeydis or the respective rights holders.

You may download or print website materials solely for personal, non-commercial use or for placing an order through our website.

Any unauthorized reproduction, distribution, modification, publication, or commercial use of our website content is strictly prohibited without prior written permission.

You may not remove copyright notices, trademarks, or other proprietary information from materials obtained through our website.

4. NICOTINE DISCLAIMER & PRODUCT WARNINGS

Certain products available through Lowkeydis may contain nicotine.

Nicotine is an addictive and toxic substance. Products containing nicotine are intended only for individuals who meet the legal purchasing age requirements in their jurisdiction.

Important Health Warnings

Nicotine is highly addictive.
Nicotine can be toxic if swallowed or absorbed through the skin.
Nicotine products are not intended for minors.
Nicotine products should not be used during pregnancy or breastfeeding.
Individuals with medical conditions should consult a qualified healthcare professional before exposure to nicotine.
Keep all nicotine-containing products away from children and pets.
Always follow the manufacturer’s instructions and safety warnings.

These products are not intended to diagnose, treat, cure, or prevent any disease.

Unless expressly authorized under applicable regulations, products sold through our website are not marketed as smoking cessation products.

California Proposition 65

Certain products may require California Proposition 65 warnings where applicable.

Customers can find additional information at:

https://www.p65warnings.ca.gov/

5. NICOTINE SAFETY & EMERGENCY INFORMATION

Nicotine-containing liquids and products must be handled carefully.

Safety Precautions

Avoid direct skin and eye contact with nicotine-containing liquids.
Never swallow e-liquids or nicotine-containing substances.
Store products in secure locations away from children and pets.
Follow all storage and handling instructions provided by the manufacturer.

Emergency Precautions

Eye Contact: Rinse immediately and thoroughly with clean water and seek medical advice.
Skin Contact: Wash the affected area immediately and thoroughly with soap and water.
Accidental Ingestion: Seek immediate medical or poison-control assistance.
Feeling Unwell: Obtain appropriate medical attention and provide healthcare professionals with product information.

Always follow the emergency instructions provided by the product manufacturer.

6. ADVANCED USER WARNING

Certain vaping devices and accessories, including mechanical modifications and rebuildable atomizers, are intended for experienced users only.

These products may require technical knowledge of electrical safety, battery handling, resistance measurements, and Ohm’s Law.

Improper handling or operation may result in:

Battery overheating.
Electrical short circuits.
Battery damage.
Fire or explosion.
Serious personal injury or property damage.

Customers should not attempt to operate advanced vaping equipment without the necessary knowledge and experience.

Always follow manufacturer instructions and safety precautions.

Lowkeydis does not encourage unsafe modifications or improper use of vaping devices.

7. COUPON CODE RESTRICTIONS

Lowkeydis may offer promotional codes, discount coupons, and special offers from time to time.

The following conditions may apply:

Only one coupon code may be used per order unless otherwise stated.
Certain products may be excluded from promotional discounts.
Some batteries, devices, accessories, and specialty products may not qualify for coupon codes.
Coupon codes may have expiration dates and specific eligibility requirements.
Promotional codes cannot be combined unless expressly permitted.

Coupon Code Issues

Customers are responsible for verifying that the correct discount has been applied before completing checkout.

If a coupon code does not work, please contact customer support before placing your order.

Once an order has been completed, we generally cannot apply a missed discount retroactively, except where required by applicable law.

8. ORDER ACCEPTANCE & ORDER CANCELLATION

All orders placed through Lowkeydis are subject to acceptance and product availability.

After receiving your order, we may send an order confirmation email containing your order number and purchase details.

Lowkeydis reserves the right to refuse or cancel orders in circumstances including:

Suspected fraudulent transactions.
Incorrect product pricing.
Product availability issues.
Incomplete or inaccurate customer information.
Failed age verification.
Orders that violate applicable laws or website policies.

If an order is cancelled after payment has been received, any applicable refund will be handled according to our Refund & Return Policy and applicable laws.

Customers must contact our support team before shipment if they wish to request an order cancellation.

9. INFORMATION & DATA COLLECTION

Lowkeydis may collect certain information when customers visit or use our website.

This information may include:

IP addresses and browser information.
Device and operating system details.
Website usage and browsing activity.
Information submitted through contact forms.
Customer names and email addresses.
Billing and shipping information.
Order and transaction details.
Information required for age verification.

We may also use cookies and similar technologies to improve website functionality and understand customer interactions.

The collection and processing of personal information are governed by our Privacy Policy and applicable privacy laws.

Please refer to our Privacy Policy for complete information about how personal information is collected, used, stored, and protected.

10. USE OF INFORMATION

Information collected through our website may be used for legitimate business purposes, including:

Processing and fulfilling customer orders.
Providing customer service and support.
Sending order confirmations and shipping notifications.
Verifying customer identity and legal purchasing age.
Preventing fraudulent transactions.
Improving website performance and functionality.
Communicating relevant service information.
Sending promotional communications where permitted and with any required consent.

Customers may unsubscribe from promotional email communications using the unsubscribe instructions included in the message.

For SMS communications, customers may use the applicable opt-out instructions provided with the messages.

Standard messaging and data charges may apply depending on the customer’s mobile service provider.

We do not guarantee uninterrupted delivery of SMS messages because delivery depends on mobile network operators and other service providers.

11. THIRD-PARTY DATA & INFORMATION DISCLOSURE

Lowkeydis may use trusted third-party service providers to operate its website and business.

These providers may assist with:

Payment processing.
Order fulfilment and shipping.
Website hosting.
Customer support.
Age verification.
Website analytics.
Fraud prevention.
Marketing services.

Personal information may be shared when necessary to provide requested services, comply with legal obligations, prevent fraud, protect customers, or otherwise as permitted by applicable privacy laws.

We do not authorize third parties to use personal information beyond the purposes permitted by applicable law and our Privacy Policy.

For more information, please review our Privacy Policy.

12. CUSTOMER OPT-OUT RIGHTS

Customers may opt out of receiving promotional communications from Lowkeydis.

You may unsubscribe from marketing emails using the unsubscribe link provided in our emails.

For SMS marketing messages, follow the opt-out instructions provided in the message.

Please note that opting out of promotional communications does not prevent us from sending important transactional messages relating to your orders, account, or legal obligations.

You may also contact our support team regarding requests to access, correct, or delete your personal information, subject to applicable legal requirements.

13. CHILDREN’S PRIVACY & AGE RESTRICTIONS

Lowkeydis does not knowingly collect personal information from individuals who are under the legal age required to access or purchase age-restricted products.

Our age-restricted products are not intended for minors.

We reserve the right to request identification and use appropriate age-verification services where permitted by law.

If we become aware that a minor has submitted personal information or attempted to purchase restricted products, we may take appropriate steps, including cancelling the order and handling the information according to applicable privacy laws.

14. TRADEMARKS

All trademarks, service marks, logos, and trade names displayed on the Lowkeydis website belong to their respective owners.

Unauthorized use of these trademarks, logos, and brand identities is prohibited.

The appearance of third-party trademarks on our website does not necessarily indicate any affiliation, sponsorship, or endorsement.

15. WARRANTY DISCLAIMER

The Lowkeydis website and its content are provided on an as-available basis.

We make reasonable efforts to maintain accurate product descriptions, website information, and pricing.

However, we do not guarantee that:

The website will always be available without interruption.
All website information will be completely error-free.
All product images will exactly represent the physical product.
All website features will operate without technical issues.

Product images are provided for illustrative purposes unless otherwise stated.

Actual products may differ slightly in appearance, packaging, or presentation.

Nothing in this section excludes mandatory warranties or consumer protections that apply under applicable law.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Lowkeydis will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from:

Website interruptions.
Unauthorized website access.
Third-party service disruptions.
Improper product handling.
Misuse of products.
Failure to follow manufacturer instructions.

Nothing in these Terms & Conditions excludes or limits liability for matters that cannot legally be excluded or limited under applicable law, including mandatory consumer rights.

17. TYPOGRAPHICAL & PRICING ERRORS

We make reasonable efforts to ensure that product descriptions, prices, and website information are accurate.

However, errors may occasionally occur.

If a product is listed at an incorrect price or contains incorrect information, Lowkeydis reserves the right to take appropriate corrective action, including contacting the customer or cancelling the affected order where permitted by law.

If payment has already been collected for an order that is cancelled due to a verified pricing error, any applicable refund will be processed in accordance with applicable laws.

18. TERMINATION & REFUSAL OF SERVICE

Lowkeydis reserves the right to restrict, suspend, or terminate access to its website or services where permitted by law.

This may occur if a customer:

Violates these Terms & Conditions.
Provides false or misleading information.
Attempts fraudulent transactions.
Abuses website features or customer support.
Attempts to purchase restricted products unlawfully.
Engages in abusive or threatening behaviour.

Termination of website access does not remove any legal obligations or rights that arose before termination.

19. NOTICE & COMMUNICATION

Lowkeydis may communicate with customers through:

Email.
Website notifications.
Order confirmation messages.
Shipping notifications.
Customer support communications.

Customers are responsible for ensuring that their contact information is accurate and up to date.

Important notices may be sent to the email address associated with the customer’s order or account.

20. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of Canada and the relevant province or territory governing the transaction.

Any disputes arising from the use of our website or purchases made through Lowkeydis will be subject to the jurisdiction of the appropriate courts or dispute resolution bodies.

Nothing in these Terms & Conditions removes any mandatory legal rights available to customers under applicable consumer protection laws.

21. WEBSITE USE & PROHIBITED ACTIVITIES

Customers agree to use the Lowkeydis website responsibly and lawfully.

The following activities are prohibited:

Harassment or abusive communication.
Impersonating another person or business.
Submitting fraudulent or misleading information.
Uploading unlawful, defamatory, threatening, or offensive material.
Attempting unauthorized access to website systems.
Distributing malicious software.
Copying or misusing website content.
Using the website to violate applicable laws.

Lowkeydis reserves the right to remove inappropriate content or restrict access where necessary and legally permitted.

22. USER-GENERATED CONTENT

Customers may be able to submit product reviews, feedback, comments, or other content through our website.

By submitting content, you confirm that:

You have the right to submit the material.
The content is not knowingly false or misleading.
The content does not violate another person’s intellectual property rights.
The content does not contain unlawful, abusive, or harmful material.

Lowkeydis reserves the right to moderate, remove, or restrict user-generated content that violates our policies or applicable laws.

Customer reviews and testimonials represent individual opinions and experiences and should not be interpreted as guaranteed product results.

23. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, and reasonable expenses arising directly from your unlawful use of the website or your violation of these Terms & Conditions.

This provision does not apply to the extent that any loss results from Lowkeydis’s own negligence, misconduct, or other liability that cannot legally be excluded.

24. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or platforms.

These external websites are operated independently and may have their own terms, privacy policies, and practices.

Lowkeydis does not control or guarantee the accuracy, availability, or security of third-party websites.

Customers access external websites at their own discretion and should review the applicable terms and privacy policies of those websites.

25. PRODUCT DISCLAIMER

Product descriptions and information provided on our website are intended to help customers understand the products offered.

Customers are responsible for reading product labels, instructions, warnings, and safety information before using any product.

Certain products may contain ingredients or components that require special handling and precautions.

Lowkeydis does not provide medical advice, diagnosis, or treatment recommendations.

Customers should consult a qualified healthcare professional regarding health-related questions or concerns.

All products must be purchased, possessed, and used in accordance with applicable laws.

26. LITHIUM-ION BATTERY WARNING

Certain products available through Lowkeydis may contain rechargeable lithium-ion batteries.

Lithium-ion batteries can present fire, overheating, or explosion risks if improperly handled, charged, stored, or damaged.

Battery Safety Precautions

Always use the charging equipment recommended by the manufacturer.
Never use visibly damaged, swollen, or leaking batteries.
Do not expose batteries to extreme heat or fire.
Do not leave batteries charging unattended.
Keep batteries away from water and excessive moisture.
Do not carry loose batteries with metal objects that may cause short circuits.
Store batteries in a safe and appropriate location.
Follow the manufacturer’s battery charging and storage instructions.

Never attempt to modify or dismantle batteries unless you have the necessary technical qualifications and are following manufacturer-approved procedures.

Improper battery handling may cause serious injury, property damage, or fire.

27. PRODUCT IMAGE DISCLAIMER

Product images displayed on the Lowkeydis website are provided for illustrative purposes.

Actual products may differ slightly in colour, packaging, design, or presentation due to manufacturer updates, lighting, or display settings.

Customers should refer to the product description and specifications for additional information.

28. COOKIES & WEBSITE TECHNOLOGIES

Lowkeydis may use cookies and similar technologies to improve the browsing experience and website functionality.

Cookies may help us:

Remember customer preferences.
Maintain shopping cart information.
Understand website traffic.
Improve website performance.
Support analytics and advertising activities where permitted.

Customers may manage cookie preferences through their browser settings or any cookie preference tools made available on our website.

For more details about cookies and personal information, please refer to our Privacy Policy.

29. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, sale, or transfer of all or part of our business, certain business information and personal information may be transferred where legally permitted.

Any transfer of personal information will be handled in accordance with applicable privacy laws and our Privacy Policy.

30. EMAIL & MARKETING COMMUNICATIONS

Lowkeydis may send promotional emails, product updates, special offers, and other marketing communications to customers who have provided the required consent.

We respect customer communication preferences and provide applicable unsubscribe options.

We do not intend to send unsolicited commercial electronic messages in violation of applicable anti-spam laws.

Customers may unsubscribe from promotional communications at any time.

31. MISCELLANEOUS

Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

Failure by Lowkeydis to enforce any provision of these terms does not constitute a waiver of our right to enforce that provision in the future.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and other applicable website policies, constitute the agreement governing your use of our website and purchases from our store.

Assignment

Customers may not transfer their rights or obligations under these Terms & Conditions without prior written permission from Lowkeydis, except where permitted by applicable law.

32. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, website policies, or an order you have placed, please contact the Lowkeydis customer support team using the contact information available on our website.

We appreciate your business and thank you for choosing Lowkeydis.

Lowkeydis – Terms & Conditions

By accessing our website and placing an order, you acknowledge that you have read and agreed to the applicable Terms & Conditions and website policies, subject to your rights under applicable law.