1. MEMBERSHIP CANCELLATIONS

Members who wish to cancel their membership or subscription must contact our customer support team before their next scheduled renewal date.

Please note the following conditions:

• Cancellation Requests: Members must contact a team member before the upcoming renewal date to request cancellation.

• After Renewal: Once a membership has been renewed and payment has been processed, we cannot offer refunds for that renewal period, except where required by applicable law.

• Membership Discounts: All membership-related discounts and benefits will be discontinued immediately once the membership is cancelled.

• Future Benefits: Cancelled memberships will no longer qualify for member-exclusive offers, discounts, or perks.

We recommend submitting cancellation requests in advance to avoid unwanted renewal charges.

2. MEMBERSHIP PERKS & FREE REWARDS

Lowkeydis members may qualify for exclusive membership rewards after maintaining an active membership for two consecutive months.

Eligibility Requirements

• Members must maintain an active membership for two consecutive months.

• Once two consecutive months of membership have been completed, members become eligible to claim their reward at the beginning of the third month (the 1st day).

• Members must have an active membership when claiming their reward.

• Eligible members may choose one of the following rewards:

  1. One complimentary vape, randomly selected by our staff.

  2. $19.99 in-store credit that can be used toward other eligible products.

Important: The free vape will be randomly selected by our staff. Members cannot choose a specific vape or flavour.

All rewards are subject to applicable product availability, age restrictions, and local laws.

3. HOW TO CLAIM YOUR MEMBERSHIP PERK

To claim your reward, follow these simple steps:

1. Maintain an active membership for two consecutive months.

2. Wait until the 1st day of your third membership month.

3. Place an order for at least one eligible item.

4. In the order notes section at checkout, clearly mention that you would like to claim your free membership reward.

5. Our team will review your membership eligibility and process your reward accordingly.

Example

If your membership begins on the 1st of January:

• January: First month of membership.

• February: Second consecutive month of membership.

• March 1st: You become eligible to claim your membership perk.

On March 1st, place an order for at least one item and write in the order notes that you would like to claim your free vape or $19.99 in-store credit.

4. MISSED OR FORFEITED MEMBERSHIP PERKS

Membership rewards must be claimed on the 1st day of the third month of active membership.

Please note:

• Rewards cannot be claimed before the eligible claim date.

• If a member does not claim their reward on the 1st day of the third membership month, the reward will be forfeited.

• Missed rewards cannot be claimed later or carried forward.

• Members must wait until their next eligible perk month to claim another reward.

Please remember: Membership perks are time-sensitive. Make sure you place your order and submit your reward request on the correct date to avoid losing your benefit.

5. GENERAL MEMBERSHIP CONDITIONS

By subscribing to or maintaining a Lowkeydis membership, you acknowledge that you have read and agreed to these Membership Cancellation & Perks Policy terms.

Lowkeydis reserves the right to verify membership eligibility and prevent misuse of membership benefits.

Membership rewards, discounts, and promotional offers are subject to availability and applicable laws.

Nothing in this policy limits any mandatory consumer rights under applicable laws.

Thank you for being a Lowkeydis member!