Terms of Use
Last Updated: November 7, 2026
Welcome to Lowkeydis. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store. By visiting our website or placing an order, you agree to comply with these Terms & Conditions.
Please read this document carefully before making a purchase.
1. AGE VERIFICATION & RESTRICTIONS
WARNING – AGE-RESTRICTED PRODUCTS
This website contains information about electronic cigarettes and related products. You must be of the legal age required in your province, territory, or jurisdiction to access this website and purchase age-restricted products.
Customers must meet the legal minimum age applicable in their location.
Providing false age information to purchase age-restricted products is strictly prohibited.
Purchasing age-restricted products on behalf of a minor is prohibited.
Lowkeydis reserves the right to request valid government-issued identification to verify a customer’s age.
We reserve the right to refuse or cancel any order if we believe it has been placed by a minor or an unauthorized individual.
AGE VERIFICATION PROCESS
Lowkeydis may use third-party age verification services where permitted by applicable law.
If additional verification is required, we may request a clear copy of a valid government-issued identification document showing your date of birth.
If you fail to provide the requested identification within a reasonable period, we reserve the right to cancel your order.
By shopping on our website, you confirm that you meet the legal age requirements applicable to your location.
2. ACCEPTANCE OF TERMS & CONDITIONS
This document contains important information regarding your rights and obligations, including conditions, limitations, and exclusions that may apply to your purchases.
By placing an order through the Lowkeydis website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
You may not purchase products from this website if:
You do not agree to these Terms & Conditions.
You are under the legal purchasing age in your jurisdiction.
You are prohibited from accessing or using this website under applicable laws.
You are purchasing age-restricted products on behalf of a minor.
These Terms & Conditions apply to all purchases made through the Lowkeydis website.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective once posted on our website.
Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
We also encourage you to review our Privacy Policy, Shipping Policy, and Refund & Return Policy before placing an order.
3. ORDER ACCEPTANCE & CANCELLATION
When you place an order through our website, you are submitting an offer to purchase the selected products under these Terms & Conditions.
All orders are subject to acceptance by Lowkeydis.
After receiving your order, we will send an order confirmation email containing your order number and purchase details.
An order confirmation email acknowledges receipt of your order but does not necessarily guarantee final acceptance.
We reserve the right to refuse, modify, or cancel an order where permitted by law.
We may refuse or cancel orders in situations involving:
Suspected fraudulent or unauthorized transactions.
Incorrect product pricing or listing information.
Product availability issues.
Incorrect customer or shipping information.
Orders that appear to be placed by unauthorized resellers.
Failure to complete required age verification.
If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable consumer protection laws.
Customers are responsible for providing accurate and up-to-date contact information.
4. PRICES, TAXES & PAYMENT TERMS
Product Pricing
All prices displayed on the Lowkeydis website are subject to change without prior notice.
The applicable product price will be the price displayed at the time your order is successfully placed, subject to correction of genuine pricing or listing errors.
Prices may not include applicable taxes, shipping fees, or additional charges. These will be displayed during checkout where applicable.
We reserve the right to correct pricing, typographical, and product information errors.
If an order is affected by a significant pricing error, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.
Taxes and Additional Charges
Customers are responsible for applicable sales taxes, duties, and other government-imposed charges associated with their purchases, where applicable.
Payment Terms
Payment must be successfully authorized and processed before an order can be fulfilled.
By submitting payment information, you confirm that:
The payment information you provide is accurate and complete.
You are authorized to use the selected payment method.
You authorize Lowkeydis and its payment service providers to process the applicable transaction.
You agree to pay the displayed purchase price and applicable taxes and charges.
Lowkeydis reserves the right to reject transactions that appear fraudulent or unauthorized.
5. SHIPPING, DELIVERY & RISK OF LOSS
Lowkeydis may work with third-party suppliers, distributors, shipping companies, and delivery partners to process and deliver customer orders.
Shipping Confirmation
Once your order has been fulfilled and shipped, you may receive a shipping confirmation email containing available tracking information.
Shipping Charges
Shipping and handling charges will be displayed during checkout.
Additional duties, taxes, or customs charges may apply to international orders, where applicable.
Delivery Estimates
All shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by:
Shipping carrier delays.
Weather conditions.
Customs inspections.
Incorrect shipping information.
Public holidays.
Other circumstances outside our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact our customer support team immediately before your order is fulfilled.
Once an order has been fulfilled and handed over to the shipping carrier, we may be unable to modify the shipping address.
Lost, Stolen or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend contacting the shipping carrier or local post office.
Claims involving lost or stolen packages will be handled according to our Shipping Policy and any shipping protection purchased with the order.
Nothing in this section excludes any delivery rights or remedies available under applicable consumer protection laws.
6. RETURNS & REFUNDS
All purchases are subject to our Refund & Return Policy.
Due to the nature of our products, Lowkeydis generally does not accept returns or offer refunds, except where shipping protection applies or a refund is required by applicable law.
Order Cancellation
Orders may be eligible for cancellation if they have not yet been shipped or fulfilled.
Approved cancellations are subject to a 10% restocking and processing fee, with the remaining 90% of the eligible order amount refunded, where permitted by law.
Damaged or Incorrect Products
Customers should contact our support team promptly if they receive a damaged or incorrectly shipped item.
Please include your 6-digit order number, a description of the issue, and supporting photographs where applicable.
Returned-to-Sender Orders
If an order is returned to us by the shipping carrier, the product amount may be refunded after the returned package has been received and verified.
Original shipping charges are generally non-refundable unless covered by shipping protection or required by law.
For complete information, please review our separate Refund & Return Policy.
7. PRODUCT WARRANTY & LIMITATIONS
Product warranties, if any, will be subject to the applicable manufacturer’s warranty and the specific warranty information provided with the product.
Unless expressly stated otherwise, Lowkeydis does not provide an additional manufacturer warranty on products sold through our website.
Due to the nature of certain products, we may not be able to physically test every item or independently verify every reported product issue.
Warranty Exclusions
To the extent permitted by applicable law, warranty coverage may not extend to damage resulting from:
Transportation or improper handling after delivery.
Improper storage.
Misuse or improper operation.
Failure to follow product instructions.
Unauthorized modifications.
Unauthorized repairs.
Normal wear and tear.
Accidental damage, liquid exposure, fire, or other external causes.
Use with unauthorized accessories or incompatible products.
Consumable products and clearance items may have additional warranty restrictions where permitted by law.
Nothing in these Terms & Conditions limits any mandatory product warranties or consumer rights that cannot legally be excluded.
8. PERSONAL USE & RESALE RESTRICTIONS
Unless expressly authorized by Lowkeydis, products purchased through our website are intended for personal use.
Customers are responsible for complying with all applicable federal, provincial, territorial, and local laws relating to the purchase, possession, use, and transportation of the products.
You agree not to purchase or distribute age-restricted products for minors or in violation of applicable laws.
9. INTELLECTUAL PROPERTY
All content available on the Lowkeydis website, including but not limited to:
Logos and brand names.
Website design and layouts.
Product descriptions.
Images and graphics.
Text and written content.
Videos and other media.
Website functionality and original materials.
is owned by or licensed to Lowkeydis and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit any website content without prior written permission from the relevant rights holder.
Unauthorized use of our intellectual property is prohibited.
10. PRIVACY & PERSONAL INFORMATION
We respect your privacy and are committed to protecting your personal information.
Information collected through our website may include:
Customer names and contact information.
Billing and shipping addresses.
Order and transaction details.
Website usage information.
Information required for age verification.
We use this information to process orders, provide customer support, improve our services, prevent fraudulent transactions, and comply with applicable legal obligations.
Your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for more information about how we collect, use, store, and protect your information.
11. PROMOTIONS, DISCOUNTS & COMPETITIONS
Lowkeydis may occasionally offer promotional discounts, special offers, giveaways, or competitions.
All promotional activities are subject to their individual terms and conditions.
We reserve the right to:
Modify or discontinue promotions where permitted by law.
Limit the number of promotional purchases.
Restrict the use of discount codes.
Cancel promotional orders involving suspected misuse or fraudulent activity.
Promotional offers cannot be combined unless expressly stated otherwise.
Where a competition involves a third-party manufacturer or supplier, additional terms may apply. Any collection or sharing of personal information for such purposes will be subject to our Privacy Policy and applicable law.
12. FORCE MAJEURE
Lowkeydis will not be held responsible for delays or failures in performing its obligations when such delays or failures result from circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters.
Floods, fires, and earthquakes.
Government restrictions or regulatory changes.
War, terrorism, or civil unrest.
Epidemics and public health emergencies.
Strikes or labour disputes.
Shipping carrier disruptions.
Power outages or telecommunications failures.
Supply chain interruptions.
We will make reasonable efforts to minimize disruptions and resume normal operations as soon as reasonably possible.
13. GOVERNING LAW & JURISDICTION
These Terms & Conditions will be governed by the applicable laws of the province or territory in Canada in which the transaction is legally governed, together with applicable federal Canadian laws.
Any disputes arising from purchases made through the Lowkeydis website will be handled by the courts or other dispute resolution bodies having appropriate jurisdiction.
Nothing in this section is intended to deprive consumers of any mandatory legal protections available under the laws applicable to their purchase.
14. DISPUTE RESOLUTION
If you have a concern or dispute regarding an order, product, or service, we encourage you to contact Lowkeydis customer support first.
We will make reasonable efforts to resolve disputes through direct communication.
Where permitted by applicable law, disputes may be resolved through negotiation, mediation, or other appropriate dispute resolution procedures.
Nothing in this section prevents customers from exercising any legal rights available to them.
15. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms & Conditions to another individual or entity without our prior written consent.
Lowkeydis may transfer or assign its rights and obligations as part of a business restructuring, merger, acquisition, or other lawful business transaction, subject to applicable laws.
16. NO WAIVER
If Lowkeydis does not enforce any provision of these Terms & Conditions immediately, this does not mean that we waive our right to enforce that provision in the future.
Any waiver must be expressly communicated in writing by an authorized representative.
17. THIRD-PARTY BENEFICIARIES
These Terms & Conditions are intended to govern the relationship between Lowkeydis and its customers.
Unless expressly stated otherwise, no third party is entitled to enforce any provision of these Terms & Conditions.
18. NOTICES & COMMUNICATIONS
We may contact customers regarding orders, account activity, policy updates, and other relevant matters using the email address or other contact information provided during checkout.
Customers are responsible for ensuring that their contact information remains accurate and up to date.
For questions, order concerns, or official notices, please contact us through the contact information provided on our website.
19. SEVERABILITY
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by applicable law.
20. ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and other applicable website policies, constitute the agreement governing your use of the Lowkeydis website and your purchases from our store.
If any provision conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.
21. CONTACT LOWKEYDIS
If you have any questions regarding these Terms & Conditions, your order, or our website policies, please contact our customer support team through the contact information provided on our website.
We appreciate your business and thank you for shopping with Lowkeydis.