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Refund Policy

1. HOW TO CONTACT US FOR A QUICK RESPONSE

To help us resolve your issue as quickly as possible, please include the following information when contacting our customer support team:

  • Order Number: Your 6-digit order number received in your order confirmation email.

  • Issue Description: A clear explanation of the problem or concern.

  • Damages and Issues: If your product arrives damaged or has any other issue, please provide a detailed description and supporting photographs, if applicable.

Please allow our support team sufficient time to respond after sending your email. Sending repeated emails or spam messages will not speed up the process and may delay the handling of your request.

2. ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

  • Cancellation Eligibility: Orders can only be cancelled if they have not yet been shipped or fulfilled.

  • Cancellation Request: You must contact our customer support team and provide the 6-digit order number received in your confirmation email.

  • Cancellation Fee: Approved cancellations are subject to a 10% restocking and processing fee. The remaining 90% of the eligible order amount will be refunded.

PLEASE NOTE: Do not place an order unless you are certain that you intend to keep the purchased product.

Once an order has been shipped or fulfilled, cancellation is no longer possible.

3. NO REFUNDS POLICY

All sales are considered final. We generally do not offer refunds unless shipping protection was purchased or a refund is required under applicable consumer protection laws.

Due to the nature of our products, we may not be able to physically test or independently verify every reported product issue. Customers are encouraged to carefully review product details before purchasing.

Lost or Stolen Packages

Packages marked as delivered to the correct shipping address are generally considered successfully delivered.

  • Orders reported as lost or stolen after confirmed delivery are generally non-refundable.

  • Customers are responsible for ensuring that their shipping address is accurate and complete when placing an order.

  • If your package is marked as delivered but cannot be located, we recommend contacting your local post office or shipping carrier, as the package may have been misplaced.

Shipping protection, if purchased, may provide additional coverage according to its applicable terms and conditions.

4. ORDERS RETURNED TO THE SENDER

If your order is returned to us by the shipping carrier, the following conditions apply:

  • Original shipping charges are non-refundable unless shipping protection was purchased or otherwise required by law.

  • You must notify us and provide complete information confirming that the package has been returned.

  • Once we receive and verify the returned package, a refund for the product amount only may be issued.

  • Original shipping charges will not be included in the refund unless covered by shipping protection or required by applicable law.

5. RETURNS

Unfortunately, we generally cannot accept returns due to the nature of our products.

Please carefully review your order and product details before completing your purchase. By placing an order, you acknowledge and agree to our return policy, subject to any mandatory consumer rights under applicable laws.

6. INCORRECT SHIPPING ADDRESS
Can I change my shipping address after placing an order?

YES – Before Order Fulfillment

If you have entered an incorrect shipping address, please contact us immediately. If your order has not yet been processed or fulfilled, we can update the shipping address for you.

NO – After Order Fulfillment

Once your order has been fulfilled and handed over to the shipping carrier, we may no longer be able to change the shipping address.

Refunds are generally not available for orders shipped to an incorrect address provided by the customer. We strongly encourage you to double-check your shipping information before completing your purchase.

If you notice an error, contact us immediately before your order is shipped.

7. AGREEMENT TO OUR POLICIES

By placing an order on the Lowkeydis website and checking the Terms and Conditions acceptance box during checkout, you acknowledge that you have read, understood, and agreed to our applicable website policies.

This agreement includes, but is not limited to:

  • Refund Policy

  • Return Policy

  • Shipping Policy

  • Terms of Sale

  • Privacy Policy

  • Other applicable website policies